Please note : We comply with Australian Consumer Law. Should the product be faulty or defective on arrival, we will offer you, full replacement or full refund including postage /shipping cost .
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please visit http://consumerlaw.gov.au/ for more information.
Important Notes Regarding Warranty :
1). Return to base warranty (RTB) starts from the day of dispatch, please refer to your invoice for duration of warranty. Please feel free to ask about warranty period prior to purchase as it differs for different products.
2)Cushions, Cushion Covers and Glass are NOT covered under the warranty.
3)Our outdoor settings are to be strictly used in an under covered area or to be covered by a weather cover when unused. OUTDOOR GALLERY PTY LTD is NOT responsible for any damage caused by leaving the furniture exposed to direct sunshine or direct rain.
4)OUTDOOR GALLERY PTY LTD is NOT responsible for any damage caused by improper assembly; improper cleaning; treatment with improper chemicals; negligence; abuse; pet’s chew, worrying or tears; lack of proper maintenance of the products; spills such as acid, solvents, dyes or other corrosive materials or otherwise caused by your acts and/or omissions.
5).PE Wicker under glass is not covered under warranty for damage from UV exposure through glass. Scratches and chips resulting from normal wear and tear on the PE wicker weave are not covered under warranty. PE wicker weave is not covered if removed by object or misuse of persons from where it has been stapled.
6)Fading or discoloration of the product and / or any of its components resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals and cleaning products is not covered by warranty.
7)Normal wear and tear such as sag and softening of foam and fillings is not covered by warranty.
8)All products are checked before delivery or at pick up. It’s the receiver’s responsibility to check everything when it has been delivered by a third party upon arrival to the nominated address and advise us of any damages. Scratches, chips and broken glass resulting from improper handling at pick up or after delivery are not covered under warranty.
9)This warranty is limited to the original purchaser specified in the original invoice at the original delivery / email address.
10)If any item is returned to us for refund, repair, or replacement, you must return it to us, at your own cost, and ensure that the item is properly packaged to prevent any damage during transit. We will not be responsible for any damage to the item or product during transit
11)Pursuant to the relevant provisions of the Australian Consumer Law, which is located within Schedule 2 of the Competition and Consumer Act 2010, OUTDOOR GALLERY PTY LTD DOES NOT offer money back guarantee for change of mind or if the furniture does not fit in the area. However ,Should the product be faulty or defective on arrival, we will offer you, full replacement or full refund including postage /shipping cost .
12)OUTDOOR GALLERY PTY LTD reserves the right to make changes to the OUTDOOR GALLERY PTY LTD website, the price and/or size of any products, the terms of limited warranty and our terms and conditions without prior notice.
Warranty Claim Procedure:
Please contact the store to discuss the issue or alternatively email us at info@outdoorgallery.com.au and supply your name and address so we can look up the product you purchased and date. Please also provide description of the issue and relevant photographs. We will then assess and advise a course of action which may require the item to be returned to our warehouse. The buyer is responsible to return the product to the warehouse if required.